Instructions on cancellation

Consumers have a 14 days right to cancel.

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (Aqua Nobilis, S. r.l., 40, Route de Mersch, L-7780 Bissen, Luxembourg; info@aqua-nobilis.com; phone: +352 2688 7465) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Model cancellation form

(If you want to cancel the contract, please fill out the form below and send it back to us.)

  • To Aqua Nobilis, S. r.l., 40, Route de Mersch, L-7780 Bissen, Luxembourg; info@aqua-nobilis.com
  • I / We [*] hereby give notice that I /We[*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service[*]
  • Ordered on [*] / received on [*]
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this for is notified on paper)
  • Date

[*] Delete as appropriate